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A real person, same day
Not an auto-reply and not a queue. Bella, our Complaints Specialist, reads what you sent and comes back to you herself — 307-441-9797.
Want to return an item?
DOC / APS-CLAIMS-2026 · Warranty Claims & Returns
Reviewed by a person
Auto Power Source · Claims & Returns
Want to return an item?
Reviewed by a person · We cover warranty freight · Answered same day, Mon–Fri
Tell us what is happening and we will walk it through with you — no forms to decode, no runaround. Most claims are decided within two business days of us having everything we need.
What happens after you press submit
How a claim works here
No forms to decode, no ticket queue, no chasing us. One named person picks it up and stays with it until it is finished — and you will know where it stands every day it is open.
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You hear from us daily
Every day it stays open — even when the only honest update is that it is still with a person. You will never have to ask where it got to.
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Decided in two business days
From the moment we have what we need. If something is missing we tell you exactly what, and exactly why it changes the answer.
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Freight is on us, both ways
Every replacement is checked twice before it leaves, and it does not ship until the original is collected — so you are never left without either.
Start your claim
Takes a few minutes. Nothing is sent until the last step, and your answers save as you go.
Card networks and issuing banks ask cardholders to contact the merchant first and give them a chance to put things right — in our experience that is a good deal faster than a bank process. And if you are ever unhappy with how a claim is going, ask for a manager. You will get one.
You have an unfinished claim on this device.